We want you to be happy with Can My Dog Eat? Pro. If you're not, we offer a 14-day money-back guarantee on new Pro subscriptions.
Refund window
You may request a full refund within 14 days of your original purchase date. This applies to both monthly and yearly Pro plans.
How to request a refund
Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all our sales. To request a refund:
- Go to paddle.net and look up your order using the email you used to purchase, then follow the refund request flow, or
- Email us at support@dogdo.app with your order reference and we'll help you process the refund with Paddle.
After the 14-day window
Outside the guarantee window, refunds are considered on a case-by-case basis in line with the Paddle Refund Policy. You can cancel your subscription at any time from the "Manage subscription" area in the app; cancellation stops future renewals and you keep access until the end of the paid period.
Contact
Questions? Email support@dogdo.app.